Crisis communications video + articles

In times of crisis or even before crisis, managers should look into making a communication team because this will help a lot in difficult times. communications team will let you know what you should and shouldn't be sharing in times of a crisis. they will have a whole plan in place that will run things smoothly. there are four steps that we learned about in class that can be used during a crisis. first would be letting your staff know and notifying them to make sure they are aware of what's going on, the next step would be giving them as much information as possible to clear up their misconceptions, third thing to do would be allowing space for questions that are arising from the staff members as well as customers so that the rumours are all cleared up for them. last step would be to understand what you should not share, like confidential Information as well as promises that will cause harm to the organization. thesis should all be in place way before a crisis.